Last Updated: April 2026

At Shaurya Healthcare Pvt Ltd, we maintain the highest standards of hygiene and quality control. Due to the medical and sterile nature of our products, our return policy is governed by strict safety protocols.

1. Return Eligibility (The “Sterility Clause”)

To prevent cross-contamination and ensure the safety of our global supply chain:

  • Glove Categories (Nitrile, Latex, Surgical): Returns are only accepted if the master carton’s factory seal is completely intact. Once a master carton is opened, the items are considered “exposed” and cannot be returned for resale.
  • Non-Sterile Hardware: Diagnostic equipment and hospital hardware may be returned within 5 days of delivery, provided they are in their original packaging with all accessories and manuals.

2. Damaged or Defective Goods

If you receive a shipment that is damaged during transit or fails to meet technical specifications (e.g., high pinhole rate in gloves):

  • Reporting: You must notify us within 36 hours of receipt.
  • Evidence: Please email us at info.shauryahealthcare@gmail.com with your Order ID, a description of the defect, and clear photos/videos of the damage.
  • Resolution: Upon verification, we will either ship a replacement batch at no extra cost or issue a full refund for the defective portion only.

3. Cancellation Policy

  • Before Dispatch: Orders may be cancelled within 6 hours of payment for a full refund. After 6 hours, a 5% processing fee may be deducted to cover administrative costs.
  • After Dispatch: Once a consignment has been handed over to the courier or freight forwarder, the order cannot be cancelled.

4. Refund Process

  • Approval: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Method: Approved refunds will be processed via the original payment method (UPI/Bank Transfer).
  • Timeline: Please allow 7–15 working days for the credit to appear in your account, depending on your bank’s processing time.

5. Shipping Costs for Returns

  • Defective Items: Shaurya Healthcare will cover the return shipping costs for verified defective or wrongly shipped items.
  • Change of Mind: For eligible, unopened hardware or non-sterile goods, the buyer is responsible for paying all return shipping, processing charge of upto 15% and insurance costs.

6. Export Order Specifics

For international container-level shipments, returns are generally not feasible due to high logistics costs. We strongly recommend utilizing Pre-Shipment Inspection (PSI) by third-party agencies (SGS/Intertek) at the warehouse stage. Our liability ends once the “Clean Bill of Lading” is issued.